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Frequently Asked Questions

Everything you need to know about products, orders, shipping and more.

Orders & Products

OnFleek India offers a wide range of products including Cards, Stationery, Signage, Labels & Packaging, Clothing, Caps & Bags, Mugs, Albums & Gifts, Drinkware and other customized products.

Simply select the product you want, choose the available options and quantity, add it to your cart and proceed to checkout. Follow the checkout instructions to complete your order.

Yes. Our products are suitable for personal use, gifting, events, businesses, offices, branding, promotional activities and corporate requirements.

Product availability and the available options are displayed on the respective product page. If a product or particular option is unavailable, please check again later or contact our support team for assistance.

If you have a specific product or customization requirement that you cannot find on our website, you can contact our team. Share your requirement with us and we will check the availability or feasibility of providing it.

Customization & Printing

Yes. Many of our products can be customized according to your requirements. Depending on the product, you may be able to personalize details such as names, text, logos, colours, artwork, sizes and other specifications.

Yes. Company logos and branding can be added to eligible products. For the best printing results, we recommend providing a clear, high-resolution logo or artwork file.

Absolutely. If you already have your own artwork or design, you can provide it for eligible customized products. Our team will use the provided artwork according to the product specifications and selected customization options.

For applicable customized orders, a digital design proof may be shared with you for review before production. Production will proceed according to the approved design, wherever proof approval is applicable.

Printing options depend on the product, material, design and customization selected. The available printing method and specifications will be mentioned on the respective product page or confirmed by our team before production.

Payment & Checkout

We offer multiple payment options through Razorpay, making checkout convenient and flexible. Depending on availability, you can pay using UPI, Credit Cards, Debit Cards, Net Banking and supported Wallets.

Yes. You can make online payments using supported UPI, Credit Cards and Debit Cards through Razorpay at checkout. The payment options available to you will be displayed during the checkout process.

Yes. Supported Net Banking and Wallet options are available through Razorpay, subject to the payment methods enabled and available at the time of checkout.

Yes, Cash on Delivery (COD) is available for eligible orders and serviceable locations. COD availability may vary depending on the product, order details and delivery location. The available payment options will be shown during checkout.

If your payment has been deducted but you have not received an order confirmation, please do not make another payment immediately. Contact our support team with your order details and payment/transaction reference, and we will check the payment status and assist you.

Shipping & Delivery

Yes. We deliver our products across India to locations that are serviceable by our delivery partners. Delivery availability may vary depending on the destination.

The delivery time depends on the product, customization, order quantity, processing time and delivery location. The applicable delivery information will be communicated or displayed during the ordering process wherever applicable.

Once your order has been dispatched, you can track your shipment using our Track Your Order page. Enter your tracking details to check the latest status and location of your shipment.

Track your order here:

Track Your Order

If you need to change your delivery address, please contact us as soon as possible. We will try to assist you if the order has not yet been processed or dispatched. Changes may not be possible once the shipment is handed over to the courier.

If your order has not arrived within the expected delivery period, please contact our support team with your order number and delivery details. We will check the shipment status and assist you with the available information.

Bulk & Corporate Orders

Yes. We accept bulk orders for selected products and can provide customized solutions for businesses, corporate requirements, events, promotional campaigns, gifting and other large-scale requirements.

Yes. We offer a variety of products that can be customized for employee gifts, client gifts, corporate events, promotional campaigns and business occasions. Branding and customization options are available for eligible products.

Yes. Eligible products can be customized with your company logo, brand name, colours, artwork and other branding elements. Customization options depend on the selected product.

Yes. For a bulk or corporate quotation, please share details such as the product you are interested in, required quantity, customization or branding requirements, delivery location and preferred delivery date. Our team will review your requirement and get back to you with the appropriate details.


Yes. We can accommodate large corporate requirements depending on the product, quantity, customization and production capacity. For large orders, we recommend contacting us in advance so that our team can understand your requirements and plan accordingly.

Returns, Refunds & Cancellation

Order cancellation is subject to the status of your order and the applicable terms. Since customized products may enter production shortly after an order is placed, cancellation availability can vary. For complete details, please refer to our Cancellation Policy.

Return and exchange eligibility depends on the product and the applicable conditions. Customized or personalized products may have specific conditions. Please refer to our Return & Refund Policy for complete information.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging. Our team will review the issue and assist you according to the applicable policy.

If your order qualifies for a refund, the refund process will be handled according to our Return & Refund Policy. Please follow the process mentioned in the policy or contact our support team if you need assistance.

You can find the complete terms and conditions on our dedicated Return & Refund Policy and Cancellation Policy pages. We recommend reviewing the applicable policy before placing an order.